You can then manage your BT TV account and change your Netflix plan. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. I have been trying to activate the BTsports app since it was launched without success. I have asked one of them to respond here, to see if they can help with your. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. Connect to our 4G mobile network for browsing, streaming and downloading. Great all round service from BT and Sky. Once completed, a member of the team will be happy to look into this for you. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Welcome to BT’s official support community. So I signed up to BT infinity, as BT have all the lines. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. YouView from BT; BT Sport on TV, Online player or App;. 3. Track my order >. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Activation date given 15th December. We waited but the broa. Activation was set to be on the 19th. Re: Broadband Activation Delayed - Latest. Get ready. . The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Great-value deals on unlimited broadband. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. My activation date was yesterday. . Still no help; Options. Get our superfast unlimited fibre broadband. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. If that fails, feel free to email me at tv. The box is around 13cm x 11cm x 2. Then it was pushed to the 20th. Home phone including Digital Voice; BT. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. Attempt to phone BT to report that the line is still not active. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. For a reliable signal in every room or £100 money-back guarantee. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. Broadband light is off: There is no signal. They have no clue about my order until I called them on 15/06. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Attempt to phone BT to report that the line is still not active. Hello, Me and mother currently have not recieved internet for an entire month. You should receive an email or text from us when it’s activated. The service starts on the day we activate your BT Total Broadband service. Quality of ServiceFirst of all apologies for the long post but here goes. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. The situation described above is what recently. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Switched from BT to Plusnet, activation day today 19th May. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. 24 month contract. Learn about BT Sport, available with Broadband. Hi , Thank you for posting and welcome to the Community. Either way, I can testify that Vodafone is abysmal at keeping the customer u. To check your mobile signal status, use the EE coverage and network checker. Ok, ofcourse no broadband next day call " sorry our system shows Yo. This may look like those shown below , or something similar. My broadband and phone was supposed to activate 4th April. Most of our contracts are 24 months, but we do have some that are 18. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Some providers also offer a longer cooling-off period. Broadband service has been satisfactory since my connection on 17 Aug. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. BT are supposed to activate my home broadband on 15/06 . That is where your problem started. 3. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. ADSL/Copper broadband; BT Fibre. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. An activation fee of £20 is required, alongside a postage cost of £9. We moved from Sky to BT after they failed to activate our broadband. Set up your BT internet in 8 simple steps. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Technician: No extra cost – If QuickStart’s unavailable. BT are supposed to activate my home broadband on 15/06 . New 24-month BT Broadband and BT TV contracts required. Annual price changes and terms apply. Placed the order online and was told the engineer's visit would be the 14th Jun. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Activation date given 15th December. It's time. I did a speed test right after I got the confirmation text earlier today. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Edit - No issues listed on the service status page. So I'm waiting patiently for any news, bu. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. I ordered broadband at the end of June with an activation date of July 11. Since then, I have spoken to BT on several occasions regarding the delay. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. Serious speeds to make light work of the heavy lifting for large families and power users. A master socket is the main socket for the phone line in your home, not an extension socket. BT Total broadband. Activation has not worked. . Check BT availability. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. com and include your BT ID and BT account number in the email. Plusnet charges £49. . BT. TV Content including BT Sport. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Confused about broadband activation. I moved into a property mid May, and ordered phone and broadband with Zen. Dialling the 08005874787 number some on here suggest. This process can take up to ten days. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. Aargh! I'm at the end of my tether here. However, there is usually a £9. . Another Xbox Pass Account Issue. The engineer came and there was no issues raised however the activation did not occur. 20 Nov 2023 04:11 PM. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. Reading the posts above, it sounds like many others have had the same problem as me. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. This shows that there's a problem somewhere. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. The Lounge; BT. If not, select the Manage button for TV and Sport (if you see it). Check services in your area, solve issues, track orders and get in touch - all from the app. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. 2: Seeker. Ask the BT Community. . Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. Check BT availability. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. 677 Mbit/s. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. Supercharged, ultra-reliable broadband. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Hello Louise_E Many thanks for the stock reply. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. unfortunely the forum mods cannot help with FTTP. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. Change the playing field, expect problems. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. . Changed my broadband over from Sky to BT, sky worked fine. TNT Sports on Sky TV with BT broadband. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. It shows you have a light signal so Openreach have completed their work. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. . Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. They have no clue about my order until I called them on 15/06. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. . Welcome to this user forum for BT Retail phone and broadband customers. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. . Learn how to get started with Mobile. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. BT Broadband customers get at least two free licences and can. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. First, let us know you're moving. Vodafone is terrible at communicating updates to the customer. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. 4G Home Broadband - 30Mb. On 17/06 BT support team told me that there is a glitch in the orde. The letter also stated that "Your broa. Re-installed McAfee and now I cannot activate the sofware. Until today I paid for Sky ADSL2+ broadband for her. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. 0 Ratings. Log in to My BT. My Profile. Activation was set to be on the 19th. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Currently looking for alter. Stream eye-opening documentaries, must-see reality, and exclusive Originals. BT outages reported in the last 24 hours. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. A further five days will be needed to connect your broadband. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Stream eye-opening documentaries, must-see reality, and exclusive Originals. I have received my Sky puck and been given an activation date of 29th November 2023. . Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. If you run into difficulties or have a question about BT’s products and services, join our community and. I live in Hawksworth just in the outskirts of horsforth. This was closely followed by Stockon-on-Tees, with a download speed of 166. 2. Activating your Sky Broadband. 99 delivery charge for your BT router. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Prices and TNT Sports content subject to change at any time. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Have. Email;Full fibre 500 activation. My TV. If your BT broadband home network is playing up, you're not alone. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. . 99 for a new landline, but it’s free if you already have one. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. My phone line activated as expected, but not the broadband. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. BT outages reported in the last 24 hours. Re: Activate Discovery plus. You’ll still need to give 2 weeks notice before your moving date. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Was told the service will be activated on 5th August 2021 by an Engineer. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. . The box is around 13cm x 11cm x 2. You must activate your card within the period advised by the party who provided you with your card. How to install your broadband, fix connection issues, improve your speed and more. nothing on Thursday. Openreach are now saying that there is an. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. Zen to solve that put the phone line through. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Come Tuesday morning, my phone line was working and had been swapped but the smart. Checkout now. “You can't watch TV at the moment as there is a connectivity problem”. . If your activation or start date is delayed, we'll let you know by text, email, or phone. For the last 3 hours been trying to contact vodafone through phone and live chat. Welcome to this user forum for BT Retail phone and broadband customers. New 24-month BT Broadband contract required. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. 1. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. - we're still waiting to activate your broadband. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. My activation date was the by midnight on the 21st but never happened. Please follow the instructions provided in the private message that I've just sent to you. Pay only £1/month for the first three months, then just £18/month thereafter. Enter your BT ID username (it's usually your email address). No one turned up on the date. The problem I have is that I cant activate my BT ID. Downdetector only reports an incident when the number of problem reports is significantly higher than the. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. We know you need your broadband and landline to stay connected. Security. She has been with BT for landline for years (well over 30 years). There have been a number of recent posts about this, which are still unresolved. Check the black cable with the grey connectors on the end is. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Option 2. On the day of activation, connect your new router to the master phone socket. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. To take your BT services with you when you move home, please let us know you're moving. Keep track of your bills and usage. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Then select ‘ Add Game Pass Ultimate’ to get set up. My engineer visit and activation date was scheduled for 26/7/23. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. According. Black Friday deal. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I called bt again and was promised it would be on by midnight on the 22nd. Connect to our 4G mobile network for browsing, streaming and downloading. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. I followed the steps that came with the equipment, but th. Our network reaches over 99% of the UK, so we've got you covered. I'm not. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. Home phone including Digital Voice; BT Mobile; Email. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. This activation date was then missed with BT customer services say there had been a. So, reading other posts, I am not alone with my recent activation issues. Power light is red. There are apparently issues for sky subscribers also. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Openreach are short of staff this time of the year, with people on leave. Power light is orange. to dept. BT customer service phone numbers (broadband, mobile or phone line) problems. 2. I ordered broadband and it was due to be activated with an engineer visit on the 7th. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. Once completed you could have requested a new phone number. So, reading other posts, I am not alone with my recent activation issues. He gives me a router to take home and I cancel with BT. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Automatic Compensation. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. We'll call in 2 days with an update (no phone call) - x15 at least. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Or there might be a problem with your broadband. Problem. Then after that, pushed to the 27th. Great. . BT Activation issues; Options. Moving to Digital Voice. I waited a few days and still not. This activation date was then missed with BT customer services say there had been a. Long story short. BT Sport on TV, Online player or App. in Broadband activation 20-06-2023; After activation sync speed dropped. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. 24 month contract. There is delayed activation of your broadband or landline service. Choose a category. But she decided to move to BT Fibre 1. However, my new flat doesn't have the hub for Virgin Media. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. 24 month contract. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. Installation of a landline and broadband installation takes approximately 14 days. . Call backs ar. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. . Edit - No issues listed on the service status page. If you’ve got one of these, try these checks. Since then there has been a series of problems including routing errors, cable work. Thanks for posting back @haggisbasherman. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. TV & BT Sport problem Login & BT ID issue Chat now. Then after that, pushed to the 27th. The best way to ha. We’ll tell you how we’ll activate. . Find out call charges and balance. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. com & Community; Broadband. £30 an appointment – If you can get QuickStart but choose not to. broadband activation has been delayed for 2 weeks. Set up your BT internet in 8 simple steps. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. Every time I am told to. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). . Cue several months of waiting.